This FAQ helps you resolve common order situations quickly — without waiting. Each section tells you exactly what to do, what we handle, and how fast it moves.
Tracking Your Order
You’ll receive a shipping confirmation email with a live tracking link as soon as your order dispatches — no login or account needed. Use that link to monitor transit in real time.
Fixing Your Shipping Address
We’ll update your address only if the order hasn’t been processed or handed to the carrier yet. Once dispatched, no changes are possible — so act fast if you spot an error.
Getting a Replacement for a Faulty or Incorrect Item
You’ll need to contact us within 30 days of receipt if your item arrives faulty or incorrect. Include these three things: your order number, the product name or code, and clear photos showing the issue. We’ll handle the rest.
Changing Order Details After Checkout
We can’t modify order details once checkout is complete — our fulfillment begins immediately. Double-check your shipping address, size, and color before finalizing your purchase.
Returning an Item
You may return items only if they’re in original, unused condition with all tags attached — and not part of a clearance sale. We don’t offer direct exchanges. Start your return by contacting cs@softbloomday.com for instructions and the correct return address.
Applying a Discount Code After Purchase
Discount codes can’t be applied retroactively, but we’ll review your request case-by-case. Send your order number and the promotional code to cs@softbloomday.com — we’ll confirm whether it applies.
Checking When an Out-of-Stock Item Restocks
We restock popular items regularly. You can sign up for automatic restock notifications directly on the product page — no email signup required.
Still stuck? Reply directly to your order confirmation email or write to cs@softbloomday.com — we respond within 24 business hours.
