This policy explains exactly what SOFTBLOOMDAY handles, what’s outside our control, and how we step in when things don’t go as planned.
What We Control
SOFTBLOOMDAY manages order preparation and dispatch. From the moment we receive your order, we verify details, inspect items, and prepare them for shipment. Your package leaves our fulfillment center within
3 to 7 business days. That timeline is fully under our operational control — no exceptions, no delays we pass on to you.
What Affects Delivery (But Isn’t Our Direct Responsibility)
Once your package is dispatched, its journey depends on external factors beyond SOFTBLOOMDAY’s direct influence. These include:
- Public holidays
- Local customs processes
- Severe weather
- Carrier network capacity
Transit time from our fulfillment center to your address typically takes
14 to 30 business days, and this estimate reflects standard shipping methods provided by our carriers — not guaranteed delivery dates.
What Happens If Something Goes Wrong
SOFTBLOOMDAY accepts full responsibility for packages shipped via our standard methods — including loss, damage, or significant delay beyond the stated transit window. If any of those occur, we initiate resolution immediately: replacement, reshipment, or refund, depending on the situation.
However, if you select an alternative shipping method outside our standard options, responsibility for the package during transit shifts entirely to you. That includes risk of loss, damage, or delay — SOFTBLOOMDAY does not manage or guarantee performance of non-standard carriers or services.
How to Get Help
For questions about order status, shipping to your location, or issues with a package in transit, contact our support team directly at
cs@softbloomday.com. We respond promptly and handle each case with clear accountability.
If your package is lost, damaged, or hasn’t arrived within 30 business days of dispatch, contact cs@softbloomday.com — we’ll take it from there.
