RETURN POLICY
Order Cancellation
Cancellations expire the moment production starts — no exceptions. You can cancel only if your order has not yet entered production or been dispatched. A full refund follows immediately upon successful cancellation. If your order is already in transit, cancellation is impossible.
Damaged or Incorrect Item
If your item arrived damaged or isn’t what you ordered due to our error, we cover all return shipping costs. Email cs@softbloomday.com with your order number and photo evidence. We’ll send you a prepaid return label and confirm next steps. No restocking fees apply. Never ship to the manufacturer — we provide the correct return address upon request.
Change of Mind Return
You have 14 days from receipt to return an item for a change of mind. The item must be unused, in original packaging, and accompanied by your receipt or valid proof of purchase. You’re responsible for return shipping costs. We process one shipping cost reimbursement per return — no additional charges or restocking fees.
Refund Timing & Tracking
We issue refunds only after receiving and inspecting your returned package. Once approved, we email confirmation and initiate the refund to your original payment method. Your bank or card issuer determines when funds appear — typically within 7 business days. Delays beyond that window depend solely on your financial institution, not SOFTBLOOMDAY.
What to Do If Your Refund Is Late
If your refund hasn’t appeared after 7 business days:
- Check your bank or credit card statement for pending or posted activity.
- Contact your card issuer to confirm processing status.
- Reach out to your bank about internal settlement timelines.
- Email cs@softbloomday.com with your order number — we’ll investigate immediately.
We handle the rest — just email cs@softbloomday.com with your order number.